Whenever we attempt to do something new, we are often presented with a whole new, activity-specific vocabulary list.  If we want to do some plumbing, we need to know what a "fitting" is; if we want to sew, we need to know about "bobbins."  The use of words …

Currently there is a commercial on TV by the former “Spencer for Hire,” “Deep Space Nine” captain, Avery Brooks talking about the game of chess as an analogy to the game of business.  The premise is, what would happen if the rules of the game were continua …

Place your efforts where you can achieve the most effective results.  In business, as in life, time is the enemy.  When evaluating your next business decision, keep in mind the 80/20 Rule.  In essence, a firm's primary success is dominated by two factors—( …

Today's cutting edge companies can take stock in the "vanishing" of technology—vanishing in the sense that technology may not be visible to the eye, but it still exists and functions to the benefit of the customer.  Disney has been doing this for years and …

The days of computerization are here to stay.  As we speak, history is being created and destroyed at the same time.  Last year, more emails were "mailed"  than letters by the US Postal Service.  Incredible!  We have again become a nation of writers.  (How …

"Sucking up" doesn't work.  So many of us want to be recognized in social situations or in business environments that we lose track of the difference between being a peer and being a "brown-noser."  Take a look around.  The CEO's and presidents of the worl …

During a recent conversation with a soon-to-be-graduating MBA, the student and full-time employee mentioned that she was really interested in getting a job at a certain firm, yet the firm did not interview at her campus.  Without hesitation my reaction was …

Build trust and you're on your way to building a long-lasting relationship with your customers.  Trust is the basic framework for all customer/vendor relationships.   Advertising and marketing efforts create interest and will initially pave the way, but re …

Build trust and you're on your way to building a long-lasting relationship with your customers.  Trust is the basic framework for all customer/vendor relationships.   Advertising and marketing efforts create interest and will initially pave the way, but re …

Corporations large and small are continually looking for ideas on how to improve the overall operations of their firm.  Over the past 20 years in business we have found that there are a tremendous number of issues facing organizations around the world.  If …